At Lumino, we hope everyone loves their new jewellery pieces, however, sometimes we know customers may not be happy with their item(s).

If you have found yourself in this situation, we sincerely apologise for any inconvenience and our returns process is fairly straightforward. Just fill out the form below with the name and email address used to place the order as well as this order number.

In the message box please provide the reason you are returning your order so we can improve our customer experience going forward. It’s vital you use the details you used for your order, otherwise, we may not be able to process your refund even if you ship it.

You will be redirected to a page with the returns address upon successful completion of the form, you have 30 days from receiving the order to get it back to us. For more information on our returns please see here.